This Privacy Policy explains how the Website (& its associated applications) collects, uses, discloses, and secures information about you along with our network partners, applications, our electronic communications (including email and text messages), and other services provided by us (collectively, the "Service" ). By using the Service, you consent to the processing of your information as set forth in this Privacy Policy.

Craftvu, is operated as an e-commerce platform by Ekamra Ventures Private Limited, a Mumbai, India based registered Private Limited company. The company owns, manages and operates this website and associated e-commerce platform application. Your use of the Service is governed by our Privacy Policy as mentioned in this document.

1. Information We Collect

Our website collects information from and about End Users in a variety of ways. This information inter alia includes:

• Information You Provide. We collect information you provide when you use the Service or otherwise communicate with us. If you register an account with us, we will collect the information you provide, such as your name, email address, login credentials, contact number. If you are placing an order with us over the website, for order fulfilment your Delivery Address, Billing address data is collected.
• Provider-Submitted Information. Our third-party service providers like Payment gateway solution providers or others may provide us information about End Users or assist us in obtaining the Account Data (including a list of the End User's financial transactions) from Third-Party Data Sources. We process this data for the purpose of payment reconciliation and book-keeping.
• Device and Usage Information. Like most online services, we automatically receive standard technical information when you interact with the Service, including browser and device information such as unique device identifiers, mobile phone carrier, internet protocol (IP) addresses (which may identify your general geographic location), browser types, and the date and time of your interactions. We also receive information about your interactions with our Service, such as which website pages you visited and how much time was spent on the page, and which user invited you via an identification code.   We may collect this information using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable us to personalize your experience on the Service, maintain a persistent session, passively collect demographic information, and monitor advertisements and other activities. The Service may use different kinds of cookies and other types of local storage (such as browser-based or plugin-based local storage).

 2- How We Use Your Information

We use information in a variety of ways to provide the Service and to operate our business, including the following: 

• We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
• For User registration, we may use the information to communicate with you with regards to marketing campaigns, offers, new launches etc. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• We may use the information provided to screen the orders for potential risk or fraud; and
• We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 3- How We Share Your Information

We may share your Personal Information (related to orders) with third parties like Registered Partners and Service Providers of the company

Registered Partners: These are Trade partners who have tied-up with our company and selling their products through our platform. Order related information will be shared with the Trade partners for order fulfilment.

Service Providers. We share information with third parties who provide services to us, such as Payment Gateway, Banking Services, Govt Agencies like GST.

 4- Information Security.

We take steps in an effort to treat your information securely and in accordance with this Privacy Policy and implement standard measures to protect against unauthorized access to and unlawful interception of Personal Information. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

5-International Users.

We make no representation that the Service is appropriate or available for use outside of India. If you are visiting our website from the European Union or other regions with laws governing data collection and use, then please note that you are agreeing to the transfer of your information to India. By providing your information to the website, you consent to any transfer and processing in accordance with this Privacy Policy.

6-Your Choices.

If you do not want the Service to collect information through the use of cookies, your browser may allow you to be notified when you receive certain types of cookies and restrict or disable certain cookies. Each browser is different, so you should check your browser's "Help" menu to learn how to change your cookie preferences. Please be aware that if you disable or reject cookies, some features may not work properly.

7-Change in privacy policy:

The terms and conditions of this privacy policy may be changed from time to time, without your consent (express or implied) to reflect changes in our practices concerning the collection and use of your information. The revised privacy policy will be effective immediately upon posting to our website unless otherwise mentioned.

8-Grievance Redressal

In accordance with the relevant provisions of the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer who can be contacted.

If you have any questions or comments about this Privacy Policy, Terms of Use, our privacy practices, or if you would like to exercise your rights and choices, please contact us at or by writing to us at support@craftvu.com . The Grievance Officer assigned to the case shall endeavour to respond to your queries within 2 working days of the request made.

 9-Privacy Policy Updates

This "Privacy Policy" is published by virtue of the legal requirement under the provisions of the Information Technology Act, 2000, India that require intermediaries to publish the rules and regulations, privacy policy and terms for access or usage of their website/mobile app and is primarily governed by Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We may update this Privacy Policy from time to time, the same shall be notified on our website on the date of publishing.

 

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